FAQs

Frequently Asked Questions (FAQs)

Orders & Tracking

• How do I track my order status?

  Once your package is dispatched, an automated shipping confirmation email with an active tracking number and direct link will be sent to your inbox. You can also monitor transit directly using our dedicated Track Your Order portal.

• Can I modify or cancel my order after placing it?

  Our order fulfillment process begins immediately to guarantee rapid dispatch. If you need to make corrections to your shipping address or order contents, contact us within 2 hours of checkout at support@babyshark.ca. Modifications cannot be made once an order has been assigned a tracking label.

• What payment methods are accepted?

  We accept all major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and Shop Pay. All transactions are routed through secure, Level 1 PCI-compliant encrypted payment gateways.

Materials & Safety

• Are your mealtime products truly non-toxic and child-safe?

  Yes. All feeding sets, plates, bowls, and utensils are manufactured from 100% certified food-grade silicone. They are entirely free from BPA, BPS, PVC, phthalates, lead, cadmium, and latex.

• Are silicone feeding accessories microwave and dishwasher safe?

  All silicone items can safely be used in the microwave, stored in the freezer, washed in top-rack dishwasher cycles, and boiled for thermal sterilization without degrading or leaching chemicals.

• What safety standards do your Montessori and sensory toys meet?

  Our wooden and silicone play collections adhere to strict child safety and mechanical stability regulations. We utilize smooth, splinter-free natural hardwoods finished with water-based, non-toxic dyes and ensure all small parts comply with anti-choking standards.

Shipping & Delivery

• Where do you ship, and what are the delivery times?

  We ship domestically and across North America. Orders are fulfilled within 1 to 2 business days. Standard delivery timelines range from 5 to 10 business days depending on location.

• Do you offer free shipping?

  We offer Free Standard Delivery on all qualifying orders over $50. Standard flat-rate carrier pricing applies to all orders under that threshold.

• What happens if my package arrives damaged or missing items?

  Inspect your order upon delivery. If any product is broken, defective, or missing, photograph the parcel exterior and contents, then email support@babyshark.ca within 48 hours for an immediate replacement or refund.

Returns & Exchanges

• What is your return policy?

  We offer a 30-day return policy from the confirmed delivery date. Products must be unwashed, unused, and in their complete original packaging. Due to hygiene and sanitation regulations, feeding gear and pacifiers cannot be returned if protective packaging or safety seals have been opened.

• How long does it take to process a refund?

  Returned shipments are inspected at our warehouse within 3 business days of delivery. Once verified, refunds are released immediately to your original payment method, taking roughly 5 to 7 business days to post to your financial statement.