Shipping Policy

Shipping Policy

Order Processing & Handling

• All orders are verified, packaged, and dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays).

• Orders placed after cutoff times on Friday or over the weekend enter fulfillment the following business day.

• As soon as your parcel is scanned into the courier system, you will receive an automated shipping notification email containing your active tracking link.

Shipping Rates & Estimated Delivery Timelines

• Standard Shipping: Estimated delivery time is 5 to 10 business days from dispatch, depending on destination address and postal route density.

• Free Delivery: We provide Free Standard Shipping on all orders over $50.

• Flat-Rate Shipping: Orders under $50 are subject to standard, calculated flat-rate carrier fees displayed directly at checkout before payment confirmation.

• Delivery times represent reasonable estimates and may be subject to minor carrier delays during peak shopping seasons, extreme weather events, or regional logistical holds.

Address Accuracy & Modifications

• Please double-check delivery addresses, unit numbers, and contact details during checkout.

• To protect dispatch speeds, our automated warehouse processing triggers promptly after order placement. Address revisions can only be accommodated within 2 hours of checkout by emailing support@babyshark.ca.

• BabyShark is not liable for orders delivered to incorrect addresses provided by the customer at checkout, nor can packages be rerouted once physically in courier custody.

Tracking Your Consignment

• You can monitor shipping status through the carrier link provided in your shipment confirmation email or via our on-site Track Your Order portal.

• Please allow 24 to 48 hours after label generation for tracking events and milestone updates to populate in the carrier’s electronic system.

Lost, Stolen, or Damaged Parcels

• Transit Damage: If your order arrives with broken, crushed, or compromised items, take clear photos of the damaged goods and outer packaging immediately. Email support@babyshark.ca within 48 hours of receipt so our team can issue an immediate replacement.

• Marked Delivered but Not Received: If tracking shows delivered but the package cannot be found, inspect porches, secondary entryways, mailrooms, and check with household members or neighbors. If the parcel remains unlocated after 24 hours, contact us to initiate an official tracer investigation with the courier.