Refund & Return

30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days from the date tracking confirms delivery to initiate a return.

Return Eligibility & Condition

To receive a full refund, all returned merchandise must meet these requirements:

• Products must be entirely unused, unwashed, and in identical condition to how they were received.

• All original tags, inserts, manuals, and retail packaging must be completely intact.

• Hygiene & Safety Exclusions: For health and infant sanitation reasons, mealtime accessories, teethers, feeding sets, and silicone pacifiers cannot be returned if their protective shrink-wrap or tamper-evident seals have been opened.

• Final sale items, gift cards, and clearance promotions are not eligible for return.

How to Start a Return

1. Contact our customer care team at support@babyshark.ca with your order number, the item(s) you wish to return, and the reason for the request.

2. If eligible, our support team will provide return instructions and the dedicated warehouse return address.

3. Securely pack the item in sturdy packaging to prevent damage during transit. Include your original packing slip or order number inside the parcel.

Return Shipping Costs

• Customers are responsible for paying all return shipping postage costs unless the return is due to an error on our part (such as a defective product or incorrect item shipped).

• We strongly recommend using a trackable and insured shipping carrier. BabyShark is not responsible for packages lost, damaged, or misdelivered while in return transit without carrier delivery verification.

• Original outbound shipping fees paid at checkout are strictly non-refundable.

Damaged, Defective, or Incorrect Items

Inspect your parcel immediately upon arrival. If an item arrives broken, defective, or incorrect:

• Notify us within 48 hours of delivery at support@babyshark.ca.

• Attach clear photographs of the defective product, the exterior shipping box, and the shipping label.

• Once verified, we will dispatch an immediate replacement or issue a full refund at zero additional cost to you.

Refund Inspection & Processing

• Upon delivery at our fulfillment warehouse, returned items undergo quality control inspection within 3 business days.

• Once approved, the refund will be triggered immediately to your original payment method.

• Please allow 5 to 7 business days for your card issuer or banking institution to post the funds back to your statement.